This privacy policy applies between the user of this website https://coconutandcotton.co.uk and Coconut and Cotton Ltd, the owner and provider of this website. Coconut and Cotton Ltd takes the privacy of your information very seriously. This privacy policy applies to our use of any data and all data collectected by us.

This privacy policy should be read alongside, and in addition to, our Terms and Conditions which can be found at: https://coconutandcotton.co.uk/terms-and-conditions/

 

Definitions and Interpretation:

In this privacy policy the following definitions are used:

Data – collectively all information that you submit to Coconut and Cotton Ltd via the Website.

Cookies – a small text file placed on your computer by this Website when you visit certain parts of the website and/or when you use certain features of the Website.

Data Protection Laws – any application law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK.

GDPR – the General Data Protection Regulation (EU) 2016/679.

Coconut and Cotton Ltd, We or Us – Coconut and Cotton Ltd, a company incorporated in England and Wales with the registered number 11594852.

UK and EU Cookie law – the Privacy and Electronic Communications (ED Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) Regulations 2011.

User or you – any third party that accesses the Website

Websitehttps://coconutandcotton.co.uk, and any subdomains of this site unless expressly excluded by their own terms and conditions.

 

Data Collected

 

We may collect the following data, which includes personal data, from you:

Name

Contact information such as email addresses and telephone numbers

IP address (automatically)

Web browser type and version (automatically collected)

Operating system (automatically collected)

 

How we collect data

 

Data is given to us by you

Data is collected automatically via cookies

 

Data that is given to us by you

When you contact us through the website, by telephone, post, email or any other means.

When you register with us and set up and account to receive our products

When you make payments to us, through this website or otherwise

 

Data that is collected automatically

We automatically collect some information about your visit, which helps us make improvements to website content and navigation. This includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with it’s content.

We will collect your data automatically via cookies, in line with the cookie settings on your browser.

 

How we use the Data

Fulfilling customer orders

Communicating throughout the order process

 

Who we share data with

Our employees for processing orders.

 

Keeping data secure

We will use technical and organisational measures to safeguard your data. Access to your account is controlled by a password and a username that is unique to you. We store your data on secure servers.

 

Data retention

Unless a longer retention period is required or permitted by law, we will only hold your data on our systems for the period necessary to fulfil your order, or until you request that the data be deleted.

Even if we delete your data, it may persist on archival data for legal, tax or regulatory purposes.

Any payment information entered in the payment process is not saved on any of our servers, this is dealt with in the third party portal Stripe.

 

Cookies

Google analytics – Website use analysis

Session cookie – maintaining your session and cart whilst you use our website

 

Changes to this privacy policy

Coconut and Cotton Ltd reserved the right to change this privacy policy as we may deem necessary from time to time. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.

You may contact Coconut and Cotton Ltd by email at hello@coconutandcotton.co.uk