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The royal mail are doing an amazing job keeping our country connected. They are currently experiencing delays of 7-10 working days which means your parcel may not arrive in the normal timeframe. We will still be dispatching orders Monday to Friday. Please get in touch if your delivery is urgent as we can arrange a courier service.
Estimated arrival 2 – 3 working days after purchase. If purchased on a weekday before 2:00pm you will receive it in 2 working days.
Estimated arrival 1 – 2 days after purchase. If purchased on a weekday before 2:00pm you will receive it next day.
Free standard shipping for orders over £50. If you would like to upgrade this to premium please select the £3.60 shipping option.
From our store in Swans Yard, Shaftesbury, Dorset, SP78JQ. Please add a note for when you can collect. Weekend collections are not always possible.
All our parcels and deliveries come in plastic free, eco friendly packaging which is always recyclable and often compostable too!
If you aren’t satisfied with your order then the first step is to contact us either via email firstname.lastname@example.org, or over facebook or instagram. We will provide you with a return address (this is also on your postage label), please keep everything packaged and once the order has returned we can issue a refund (excluding shipping costs).
If your parcel arrived damaged and this has affected the quality of your products then please get in touch and we can either re-send the damaged items or issue you a refund. Picture proof will be required.
If a currency-converted payment is disputed or refunded, the amount you paid is converted back to the presentment currency at the current rate.