Postage options

standard £3.00

Estimated arrival 3 – 5 days after purchase.

Premium £6.00

Estimated arrival 1 – 2 days after purchase.

collection free

From our store in Swans Yard, Shaftesbury, Dorset, SP78JQ. Please add a note for when you can collect. Weekend collections are not always possible.

our promise

All our parcels and deliveries come in plastic free, eco friendly packaging which is always recyclable and often compostable too!

returns

refund upon arrival

If you aren’t satisfied with your order then the first step is to contact me either via email hello@coconutandcotton.co.uk, or over facebook or instagram. I will provide you with a return address, please keep everything packaged and once the order has returned I can issue a refund (excluding shipping costs).

damaged packages

If your parcel arrived damaged and this has affected the quality of your products then please get in touch and I can either re-send the damaged items or issue you a refund. Picture proof will be required.

returns in foreign currency

If a currency-converted payment is disputed or refunded, the amount you paid is converted back to the presentment currency at the current rate.

details

dispatch time

Orders made before 8pm will be dispatched the following working day, unless a store notice states otherwise. Orders made after 8pm will be dispatched within 1 working day.

back orders (pre-orders)

If you’re ordering backorder (pre-order) items,  they will be dispatched when the entire order is back in stock. If you would like certain items as soon as they arrive then please place a separate order for each item. You can always message or email me if you want to know expected re-stock dates.