DELIVERY & RETURNS

Postage options

standard £3.00

Estimated arrival 2 – 4 days after purchase. If purchased on a weekday before 4:30pm you will recieve it in 2 working days.

Premium £6.00

Estimated arrival 1 – 2 days after purchase. If purchased on a weekday before 4:30pm you will recieve it next day.

Free standard over £50

Free standard shipping for orders over £50. If you would like to upgrade this to premium please select the £3 shipping option.

collection free

From our store in Swans Yard, Shaftesbury, Dorset, SP78JQ. Please add a note for when you can collect. Weekend collections are not always possible.

our promise

All our parcels and deliveries come in plastic free, eco friendly packaging which is always recyclable and often compostable too!

details

dispatch time

We send off our parcels at 5pm Monday – Friday. Any orders we recieve before 4:30pm on a weekday will be sent the same day. Orders recieved after 4:30pm will be send the following working day.

back orders (pre-orders)

If you’re ordering backorder (pre-order) items,  they will be dispatched when the entire order is back in stock. If you would like certain items as soon as they arrive then please place a separate order for each item. You can always message or email me if you want to know expected re-stock dates.

returns

refund upon arrival

If you aren’t satisfied with your order then the first step is to contact us either via email hello@coconutandcotton.co.uk, or over facebook or instagram. We will provide you with a return address (this is also on your postage label), please keep everything packaged and once the order has returned we can issue a refund (excluding shipping costs).

damaged packages

If your parcel arrived damaged and this has affected the quality of your products then please get in touch and we can either re-send the damaged items or issue you a refund. Picture proof will be required.

international SHIPPING

postage options

STANDARD EUROPE £10.00

Estimated arrival 5 – 7 days after purchase.

STANDARD USA & Canada £13.00

Estimated arrival 7 – 10 days after purchase.

details

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restricted items

Please note due to individual countries laws there are certain products which cannot be shipped internationally.
Restricted for USA:
Tea, Hot Chocolate, beeswax, firelighters, cork, safety razors, soap nuts
Restricted for Canada:
Tea, Hot Chocolate, beeswax, firelighters, soap nuts
Restricted for Europe:
Tea, Hot Chocolate, beeswax, firelighters, soap nuts

returns in foreign currency

If a currency-converted payment is disputed or refunded, the amount you paid is converted back to the presentment currency at the current rate.